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Melbourne Decks Advanced PVC Decking is designed for long-lasting outdoor performance with minimal maintenance. Correct cleaning, care and installation will help maintain the appearance and performance of your decking for many years.

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​For normal maintenance

• Sweep the deck regularly to remove leaves, dirt and debris.

• Wash the surface using clean water and a soft-bristle brush.

• For general dirt, use warm water with a mild household detergent.

• Rinse thoroughly with clean water after cleaning.

• Clean spills as soon as practical to help prevent staining.

Regular cleaning is particularly important around pool areas, outdoor kitchens and covered alfresco areas where dirt, grease or residue may build up.

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Food, Oil & Grease

Clean food, cooking oil, grease and BBQ spills as soon as possible.

Use:

• Warm water

• Mild detergent

• Soft cloth or soft-bristle brush

Avoid allowing oils or strongly coloured substances to remain on the surface for extended periods.

 

BBQ & Outdoor Cooking Areas

When using a BBQ, pizza oven, fire pit or other heat-producing appliance near the decking:

• Always follow the appliance manufacturer's required clearances.

• Use an appropriate non-combustible protective surface where required.

• Do not place hot cookware, charcoal, embers or other heated objects directly onto the decking.

• Protect the deck from grease and cooking oil.

Decking products are not designed to act as a heat shield or non-combustible base for appliances.

 

Furniture & Heavy Objects

Use protective pads beneath outdoor furniture where practical.

Do not drag heavy furniture, planters, appliances or sharp objects across the decking surface, as this may cause scratching or surface damage.

Lift and reposition heavy items instead.

 

Pressure Cleaning

If pressure cleaning is required, use a low-pressure setting and maintain a safe distance from the decking surface.

Do not direct concentrated high-pressure water at one point for an extended period.

Test an inconspicuous area first.

 

Chemicals

Do not use aggressive chemicals or solvents unless specifically approved for use on PVC/ASA decking.

Avoid:

• Acetone

• Paint thinners

• Petroleum-based solvents

• Strong acids

• Strong alkaline cleaners

• Abrasive cleaning compounds

If you are unsure whether a cleaning product is suitable, contact Melbourne Decks before using it.

 

Scratches & Surface Marks

Normal outdoor use may result in minor surface marks over time.

To reduce scratching:

• Keep the deck free from sand and abrasive debris.

• Use furniture protection pads.

• Avoid dragging heavy objects.

• Take additional care when moving metal furniture or equipment.

 

Drainage & Ventilation

Decks should be installed with appropriate drainage and ventilation.

Do not permanently block drainage points or ventilation around the subfloor.

Water should be able to drain freely away from the decking and supporting structure.

 

Building or Renovation Work

Protect installed decking during nearby construction.

Cement, render, paint, adhesives, metal filings and other building materials should not be allowed to dry or remain on the decking surface.

Cover the decking appropriately before undertaking construction work nearby.

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​25-Year Residential Product Warranty

​Melbourne Decks Advanced PVC Decking is supplied with a 25-year residential product warranty, subject to the applicable warranty terms, correct installation, normal residential use and proper maintenance.

The warranty applies to eligible decking boards supplied by Melbourne Decks and is intended to cover qualifying manufacturing defects during the applicable warranty period.

 

Commercial Applications

 

Where the product is used in an eligible commercial application, a 10-year commercial product warranty may apply.

Please confirm the applicable commercial warranty with Melbourne Decks before purchasing for a commercial project.

 

Workmanship Warranty

For eligible decking installations completed directly by Melbourne Decks, a 6-year workmanship warranty applies to the installation work.

The workmanship warranty is separate from the decking board manufacturer's/product warranty.

 

Warranty Conditions

To maintain warranty eligibility:

• Products must be installed in accordance with the current Melbourne Decks Installation Guide.

• Appropriate joist spacing, board gaps, fixing methods and ventilation must be maintained.

• Approved clips, fasteners and installation methods must be used where specified.

• The product must be used for its intended application.

• The decking must receive reasonable cleaning and maintenance.

• Installation must comply with applicable building requirements and project-specific specifications.

Failure to follow installation requirements may affect warranty coverage.

 

What Is Generally Not Covered

Subject to your rights under Australian Consumer Law, warranty coverage generally does not extend to damage resulting from:

• Incorrect installation

• Failure to follow the installation guide

• Inadequate structural support

• Incorrect joist spacing

• Insufficient ventilation or drainage

• Building movement or structural movement

• Ground movement or subsidence

• Improper storage before installation

• Misuse, abuse or accidental damage

• Scratching caused by furniture or sharp objects

• Damage from excessive heat

• Fire, embers or hot objects

• BBQ or cooking appliance damage

• Harsh chemicals or unsuitable cleaning products

• Paint, adhesives, cement or construction contamination

• Damage caused by third parties

• Modifications made after installation

• Normal wear associated with the environment and use

Minor variations in colour, grain pattern and surface appearance may occur as part of the natural appearance and manufacturing process of decking products.

 

Colour & Weathering

Outdoor building products are continuously exposed to sunlight and weather.

Some change in appearance over time can occur depending on:

• UV exposure

• Deck orientation

• Covered versus uncovered areas

• Surrounding vegetation

• Cleaning frequency

• Environmental conditions

Areas receiving different levels of sunlight may weather at different rates.

 

Making a Warranty Claim

If you believe there is an issue with your decking, please contact Melbourne Decks as soon as possible.

Please provide:

• Your name and contact details

• Installation or purchase address

• Proof of purchase or invoice

• Approximate installation date

• Description of the issue

• Clear photographs of the affected area

• Photographs showing the overall deck

• Any other information reasonably requested to assess the claim

Melbourne Decks may require an inspection before determining whether an issue is covered under warranty.

 

Contact Melbourne Decks

Phone: 1300 DECKUP
Email: sales@melbournedecks.com.au
Showroom: 1/27 Laser Drive, Rowville VIC 3178

 

Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this warranty is intended to exclude, restrict or modify any rights or remedies available to a consumer under the Australian Consumer Law.

 

Installation Guide

For correct fixing methods, board spacing, clips, fascia installation and subframe requirements, please read our Installation Guide before installation.

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Correct installation and ongoing care are important for achieving the best long-term performance from your Melbourne Decks products.